OUR POLICIES

We aim to provide high-quality products, exceptional service, and a seamless shopping experience. Please take a moment to read through our store policies to ensure transparency and satisfaction.

Store Policy

Welcome to RubbeRite! We aim to provide high-quality products, exceptional service, and a seamless shopping experience.

Please take a moment to read through our store policies to ensure transparency and satisfaction.

1. Business Hours

Online Store: Open 24/7
Stores:
- Monday – Thursday: 08h00 to 16h30
- Friday: 08h00 to 15h00
- Saturday: 08h00 to 12h00
  (Excluding public holidays)
Customer Support:
- Monday – Thursday: 08h00 to 16h30
- Friday: 08h00 to 15h00
  (Excluding public holidays)

2. Product Availability

All products are subject to availability.
If an item is out of stock after your order is placed, we will notify you and provide options: a refund, exchange, or backorder.

3. Pricing & Payment

All prices are in South African Rand (ZAR) and include VAT where applicable.
Prices are subject to change without notice but will never affect orders already placed.
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard)
- Instant EFT (via PayFast, Ozow, etc.)
- Store Credit/Vouchers

4. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
You will receive a confirmation email with order and delivery tracking details.

5. Cancellations

Orders may be cancelled within 12 hours of placement by contacting us at onlinestore@rubberite.co.za.
If your order has already been dispatched, it cannot be cancelled, but you may still be eligible for a return (see Return Policy).

6. Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged or incorrect item, contact us within 48 hours at onlinestore@rubberite.co.za] with photos and a description of the issue.
We will arrange a replacement, refund, or exchange at no cost to you.

7. Privacy & Security

We respect your privacy and are committed to protecting your personal data. All transactions are encrypted and processed through secure third-party payment gateways. Read our [Privacy Policy] for full details.

8. Customer Conduct

We reserve the right to refuse service, cancel orders, or block users who engage in abusive behavior, fraudulent transactions, or policy violations.

9. Promotions & Discounts

Promotional offers are valid for a limited time and cannot be applied retroactively.
Only one discount code may be used per order unless otherwise stated.

10. Legal & Compliance

This store operates under South African law. By placing an order, you agree to our terms, policies, and conditions.

Privacy & Safety Policy

At RubbeRite, your privacy and safety are our top priorities. This policy explains how we collect, use, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Personal Information We Collect

We collect information you provide to us voluntarily when:

Creating an account
Placing an order
Subscribing to our newsletter
Contacting us for support

This may include:

Full name
Email address
Phone number
Delivery address
Payment details (processed securely via third-party gateways)

We may also collect browsing data using cookies (see section 6 below).

2. How We Use Your Information

Your personal data is used only to:

Process and deliver your orders
Communicate order status and updates
Provide customer service and support
Improve your shopping experience
Send promotional emails (if you opt in)

We do not sell, rent, or share your information with third parties for marketing purposes.

3. Information Sharing

We only share your information with trusted service providers when necessary:

Courier companies (for delivery)
Payment processors (for secure transactions)
IT and analytics partners (to maintain site performance)

All partners are required to comply with strict data protection standards.

4. Data Security

We use industry-standard security measures to protect your information:

SSL encryption on our website
Secure payment gateways
Firewalls and antivirus protection
Limited internal access to your data

You are responsible for keeping your account credentials safe. Please notify us immediately of any suspected breach.

5. Your Rights Under POPIA

You have the right to:

Access your personal information
Correct or update inaccurate information
Request deletion of your personal data (where legally permissible)
Opt out of marketing communications at any time

6. Cookies and Tracking

Our website uses cookies to:

Improve your browsing experience
Analyze website traffic
Remember your preferences

You can manage cookie preferences in your browser settings. Disabling cookies may affect certain website functions.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. Please read their policies before providing personal information.

8. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of these changes.