We aim to provide high-quality products, exceptional service, and a seamless shopping experience. Please take a moment to read through our store policies to ensure transparency and satisfaction.
OUR POLICIES
Store Policy
Business Hours Online Store: Open 24/7 Customer Support: Monday – Friday: 08h00 to 16h30 (Excluding public holidays) Product Availability All products are subject to availability. If an item is out of stock after your order is placed, we’ll notify you and offer options for a refund, exchange, or backorder. Pricing & Payment All prices are listed in South African Rand (ZAR) and include VAT where applicable. Prices may change without notice but will not affect confirmed orders. Accepted Payment Methods: Credit/Debit Cards (Visa, MasterCard) Instant EFT (via PayFast, Ozow, etc.) Store Credit / Vouchers Order Processing Orders are processed within 1–2 business days after payment confirmation. Once processed, you’ll receive a confirmation email with your order details and tracking information. Cancellations Orders may be cancelled within 12 hours of placement by emailing onlinestore@rubberite.co.za. If your order has already been dispatched, it cannot be cancelled — however, you may still qualify for a return (see our Return Policy). Damaged or Incorrect Items Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us within 48 hours at onlinestore@rubberite.co.za with photos and a short description of the issue. We’ll arrange a replacement, refund, or exchange at no cost to you. Privacy & Security We value your privacy and are committed to protecting your personal information. All transactions are encrypted and processed through secure, verified payment gateways. For full details, please refer to our [Privacy Policy]. Customer Conduct We reserve the right to refuse service, cancel orders, or restrict access to users engaging in abusive behaviour, fraudulent activity, or policy violations. Promotions & Discounts Promotional offers are valid for a limited time only and cannot be applied retroactively. Only one discount code may be used per order unless otherwise specified. Legal & Compliance This online store operates under South African law. By placing an order, you acknowledge and agree to all applicable terms, conditions, and store policies.
Privacy & Safety Policy
At RubbeRite, your privacy and security are our top priorities. This policy explains how we collect, use, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA). We collect information you voluntarily provide when you: Create an account Place an order Subscribe to our newsletter Contact us for support This information may include: Full name Email address Phone number Delivery address Payment details (processed securely through third-party gateways) We may also collect limited browsing data using cookies (see Section 6 below). How We Use Your Information Your personal information is used only to: Process and deliver your orders Communicate order updates and notifications Provide customer support Improve your shopping experience Send promotional content (only if you’ve opted in) We do not sell, rent, or share your information with third parties for marketing purposes. Information Sharing We only share your information with trusted third parties when necessary to fulfil your order or maintain our services, including: Courier partners (for delivery) Payment processors (for secure transactions) IT and analytics providers (for site functionality and performance) All partners are required to adhere to strict data protection and confidentiality standards. Data Security We use industry-standard security measures to protect your information, including: SSL encryption on our website Secure, verified payment gateways Firewalls and antivirus protection Restricted internal access to personal data You are responsible for keeping your account login details secure. Please notify us immediately if you suspect any unauthorized access or breach. Your Rights Under POPIA You have the right to: Access the personal information we hold about you Correct or update any inaccurate details Request deletion of your data (where legally permissible) Withdraw consent for marketing communications at any time Cookies and Tracking Our website uses cookies to: Improve your browsing experience Analyze website traffic and performance Remember your preferences You can adjust your cookie settings in your browser. Please note that disabling cookies may affect certain website functions. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information. Updates to This Policy We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. By continuing to use our website, you accept the terms of the updated policy.
Shipping Policy
Delivery Areas We deliver nationwide across South Africa. Please note that delivery times may vary slightly for remote or outlying areas. Delivery Timeframes Standard Delivery (Major Cities): 2–5 business days Outlying Areas: 3–7 business days All orders are processed and dispatched within 1–2 business days after payment has been confirmed. Shipping Fees Standard Delivery Fee: R190 for orders under 10kg. If you’d like to place a bulk order or your parcel exceeds 10kg, please contact us for a custom shipping quote. Courier Partners We partner with The Courier Guy, a trusted South African courier service, to ensure safe and timely delivery. Tracking Your Order Once your order has been dispatched, you’ll receive an email with your tracking details so you can follow your delivery’s progress.
Return & Refund Policy
Eligibility for Returns We accept returns within 7 days of delivery, provided that the item: Is unused and in its original packaging Has all original tags and labels attached Is not listed as a non-returnable or clearance item How to Request a Return Email us at onlinestore@rubberite.co.za with your order number and reason for return. Our team will respond within 2 business days with further instructions. Once the returned item has been received and inspected, we’ll process your refund or exchange accordingly. Return Shipping Costs If the return is due to our error (e.g. wrong item or damaged goods), we’ll cover the return shipping cost. For all other returns, the customer is responsible for the return courier fee. Refund Processing Time Refunds are processed within 5–10 business days after we receive and inspect the returned item. All refunds will be issued to the original payment method. Exchanges We’re happy to offer exchanges on eligible products, depending on availability. If the requested item is not in stock, a store credit or refund will be issued instead. Please note that the courier cost for exchanges is the responsibility of the customer.
Contact Us
Email: onlinestore@rubberite.co.za
Phone: 012 327 7984
Website: www.rubberite.co.za
Office Hours: Monday – Thursday, 8h00 – 16h30
Friday 08h00 - 15h00
Saturday 08h00 - 12h00
Sunday - Closed
Public Holidays - Closed
